Lifepurerefine

1. Introduction

At Lifepurerefine, we are committed to your satisfaction with our products. This Return Policy explains your rights and our procedures regarding returns, refunds, and exchanges in accordance with Austrian consumer protection law and European Union regulations, including the Consumer Rights Directive (2011/83/EU).

This policy applies to all purchases made through our website at https://lifepurerefine.ddd.

Contact Information for Returns:

Lifepurerefine
Währinger Gürtel 18-20
1090 Vienna, Austria
Phone: +43 1 40400 0
Email: notifyuse@lifepurerefine.world

2. Right of Withdrawal (14-Day Cooling-Off Period)

As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive.

2.1 Withdrawal Period

The withdrawal period is 14 days from the date on which you (or a third party designated by you, other than the carrier) receive the goods.

If you have ordered multiple items in one order that are delivered separately, the withdrawal period begins on the day you receive the last item.

If the goods are delivered in multiple lots or pieces, the withdrawal period begins on the day you receive the last lot or piece.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You can:

• Send an email to: notifyuse@lifepurerefine.world
• Call us at: +43 1 40400 0
• Send a letter to: Lifepurerefine, Währinger Gürtel 18-20, 1090 Vienna, Austria

Your statement should include:

• Your name and contact information
• Order number and date of purchase
• Description of the product(s) you wish to return
• Date of receipt of the goods
• Your decision to withdraw from the contract

You may use the model withdrawal form provided below, but it is not mandatory.

2.3 Deadline for Withdrawal

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We will send you an acknowledgment of receipt of your withdrawal notice by email without delay.

3. Effects of Withdrawal

3.1 Refund Process

If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we receive the returned goods, or you provide evidence that you have sent back the goods, whichever is earlier.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

3.2 Withholding Refund

We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

4. Returning the Goods

4.1 Return Shipping

You must send back the goods or hand them over to us at the address below without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us.

Return Address:
Lifepurerefine
Währinger Gürtel 18-20
1090 Vienna, Austria

The deadline is met if you send back the goods before the period of 14 days has expired.

4.2 Cost of Return Shipping

You will bear the direct cost of returning the goods unless we have agreed to bear those costs.

The estimated maximum cost of return shipping within Austria is approximately €5-10, depending on the size and weight of the package. For returns from other EU countries, costs may vary.

We recommend using a tracked shipping service to ensure the safe return of your goods. We are not responsible for items lost or damaged during return shipping.

4.3 Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

To avoid liability for diminished value, please:

• Return products in their original packaging
• Ensure products are unused and in resalable condition
• Include all accessories, manuals, and documentation
• Do not remove or damage product seals unless necessary to inspect the product

You may open the product packaging and inspect the contents to determine the nature and characteristics of the product, similar to what you would do in a physical store. However, extensive use beyond inspection may result in a deduction from your refund.

5. Exceptions to the Right of Withdrawal

In accordance with EU Consumer Rights Directive Article 16, the right of withdrawal does not apply to:

• Sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery. This may apply to certain dietary supplements if the seal has been broken.
• Goods that are liable to deteriorate or expire rapidly.
• Goods that have been customized or personalized according to your specifications.

If any of these exceptions apply to your order, it will be clearly indicated on the product page and in your order confirmation.

6. Defective or Damaged Products

6.1 Legal Guarantee

In addition to your right of withdrawal, you have legal rights under the Austrian Consumer Protection Act and EU regulations if the goods are defective or not as described.

Under Austrian law, we provide a legal guarantee (Gewährleistung) for a period of 2 years from the date of delivery. During this period, if the goods are defective or do not conform to the contract, you may be entitled to:

• Repair or replacement of the goods
• Price reduction
• Refund (in certain circumstances)

6.2 Reporting Defects

If you receive a defective or damaged product, please contact us immediately at notifyuse@lifepurerefine.world or +43 1 40400 0. Please provide:

• Your order number
• Description of the defect or damage
• Photographs of the defect or damage (if possible)
• Date of receipt

We will work with you to resolve the issue promptly, which may include sending a replacement product or issuing a refund.

6.3 Incorrect Products

If you receive an incorrect product (different from what you ordered), please contact us immediately. We will arrange for the correct product to be sent to you at no additional cost and will provide instructions for returning the incorrect item. We will cover all shipping costs for returns of incorrect products.

7. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product in accordance with this Return Policy and place a new order for the desired item.

If you are exchanging a product due to a defect or error on our part, please contact us, and we will facilitate the exchange without additional cost to you.

8. Refund Methods and Timing

8.1 Refund Method

Refunds will be issued using the same payment method you used for the original purchase. For example:

• Credit/debit card payments will be refunded to the same card
• Bank transfers will be refunded to the originating account
• PayPal payments will be refunded to your PayPal account

If the original payment method is no longer available, please contact us to arrange an alternative refund method.

8.2 Refund Timing

Once we receive and inspect your returned item, we will process your refund within 14 days. The refund will be credited to your original payment method.

Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

8.3 Partial Refunds

In some cases, only partial refunds may be granted:

• Products showing signs of use beyond what is necessary for inspection
• Products returned without original packaging or with damaged packaging (unless damage occurred during shipping)
• Products returned more than 14 days after the withdrawal period without valid reason

If a partial refund applies, we will notify you of the reason and the amount before processing the refund.

9. Non-Returnable Items

The following items cannot be returned unless they are defective or incorrectly supplied:

• Products with broken seals that are not suitable for return due to health or hygiene reasons
• Perishable goods that have expired
• Customized or personalized products
• Gift cards or vouchers

10. Return Process Step-by-Step

To return a product, please follow these steps:

1. Contact Us: Notify us of your intention to return the product by email (notifyuse@lifepurerefine.world) or phone (+43 1 40400 0) within 14 days of receiving the goods.
2. Receive Confirmation: We will send you a return confirmation with instructions and a return authorization number (if applicable).
3. Package the Product: Securely package the product in its original packaging, including all accessories and documentation.
4. Ship the Product: Send the package to our return address within 14 days of notifying us. We recommend using a tracked shipping service.
5. Inspection: Once we receive the returned product, we will inspect it to ensure it meets the return conditions.
6. Refund: If the return is approved, we will process your refund within 14 days of receiving the product.
7. Confirmation: You will receive an email confirmation once the refund has been processed.

11. Model Withdrawal Form

You may use this form to exercise your right of withdrawal, but it is not mandatory. You can also send a clear statement of your decision to withdraw.

12. Special Considerations for Dietary Supplements

As our products are dietary supplements, please note the following:

• For hygiene and safety reasons, products with broken seals may not be eligible for return unless defective
• Opened products may only be returned if there is a defect or quality issue
• Unopened products in original sealed packaging can be returned within the 14-day withdrawal period

If you have concerns about a product after opening it, please contact us to discuss your specific situation. We are committed to customer satisfaction and will work with you to find a fair solution.

13. International Returns

If you are located outside Austria but within the European Union, the same return rights apply. However, please note:

• Return shipping costs may be higher for international returns
• You are responsible for ensuring the product is properly packaged for international shipping
• Customs forms may need to be completed (mark as "returned goods")
• Refund processing may take slightly longer due to international shipping times

For returns from outside the EU, please contact us before returning any products to discuss the process and any applicable customs considerations.

14. Customer Service and Support

If you have any questions about our Return Policy or need assistance with a return, our customer service team is here to help:

Contact Methods:

• Email: notifyuse@lifepurerefine.world (We typically respond within 24 hours)
• Phone: +43 1 40400 0 (Monday-Friday, 9:00-17:00 CET)
• Mail: Lifepurerefine, Währinger Gürtel 18-20, 1090 Vienna, Austria

We are committed to resolving any issues quickly and fairly. If you are not satisfied with our response, you have the right to contact the Austrian consumer protection authorities or use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

15. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

The policy in effect at the time of your purchase will apply to your order. We encourage you to review this policy before making a purchase.

16. Your Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under Austrian law and EU regulations. You always retain your legal rights regarding defective products, products not as described, and other consumer protection rights.

For more information about your consumer rights in Austria, you can contact:

Verein für Konsumenteninformation (VKI)
Mariahilfer Straße 81
1060 Vienna, Austria
Phone: +43 1 588 77
Website: www.konsument.at